top of page

FAQ

What's included in a kayak rental?

  • 15 Minute on-shore introductory lesson from our experienced instructors

  • PFD - Life Jacket

  • 1 Sanitized, 2 person transparent kayak with paddles (max weight 200kg / 440lbs)

  • Bluetooth speaker (Ontario locations)

  • Marine Safety Kit (bail bucket, rope, whistle and flashlight)

  • 30 minute - 1 hour rentals for you to explore the water

  • Two flotations devices to help balance the kayaks

  • LED kayaks for the sunset and glow tours

What to bring for your outdoor experience

  • Dress for the weather! For safety reasons we will not rent kayaks to persons wearing dresses/skirts/robes that fall below the knee.

  • Please have appropriate footwear (i.e no high heels)

  • We suggest wearing swim shoes or footwear  that you don’t mind possibly getting wet.

  • Sunscreen, Sunglasses & Hats, are all recommended for the sunny days!

  • Water, Water, Water it is important to stay hydrated while paddling

  • Appropriate Watersport clothing

  • Government Issued Photo ID to confirm age and to be left as a security deposit.

  • Don’t forget your Waterproof cameras!  

MORE INFORMATION BELOW

IS THERE PARKING?

Belleville, Barbados and St. Kitts - Yes!  there is free public parking on site . 

DO I NEED TO KNOW HOW KAYAK?

Experience in not necessary.  Ontario locations, we will give you a 10-15 min training before you go out in the water. Our customers safety is our #1 priority, Kayaking is a simple sport that any beginner can learn within the first 5 minutes of being on the water. Most beginners learn to paddle within the first  few minutes. 

Barbados and St, Kitts - these locations provide guided tours

WHICH PAYMENT METHODS DO YOU ACCEPT?

At Lite and Glo Water Rentals, we accept all major credit cards and debit cards as payment methods. Bookings must be paid in advance using our booking platform to secure your rental.  If you encounter any issues with payment or booking, please don't hesitate to reach out to us at 647-218-3856 and we will happily assist you.

DO I NEED TO BRING MY OWN LIFE JACKET?

No. We provide the  life jackets sizes range from youth to adult small- XXL.  All  jackets are sanitized after each use.

CAN I BRING MY PET?

​If you plan on taking a dog you must supply a doggie lifejacket and your dog must have previous experience in a canoe. Kindly use this to your discretion as your dogs safety would then be your responsibility.

CANCELLATION & WEATHER GUARANTEE

Here's the revised policy with the adjustments you provided:

Cancellation and Rescheduling Policy:

  1. Cancellation by Lite and Glo Kayaks:

    • All reservations cancelled by Lite and Glo Kayaks with 24-hour notice and/or cancelled due to unsafe or unpleasant paddling conditions will be rescheduled via email or a phone call to your earliest convenience.

  2. Refund Policy:

    • Processing fees will be deducted from all refunds.

    • All cancellations must be received 48 hours prior to the excursion time to receive an 80% refund.

    • No refunds or reschedules for cancellations made 8 hours or less before the excursion time.

  3. Rescheduling:

    • To reschedule, you must notify us 9 hours or more before your booking time.

    • We will only reschedule your booking one time.

    • All bookings that have been rescheduled will not be refunded if cancelled and will not be further rescheduled.

bottom of page