top of page

FAQ

What's included in a kayak rental?

  • 15 Minute on-shore introductory lesson from our experienced instructors

  • PFD - Life Jacket

  • 1 Sanitized, 2 person transparent kayak with paddles (max weight 200kg / 440lbs)

  • Bluetooth speaker (Ontario locations)

  • Marine Safety Kit (bail bucket, rope, whistle and flashlight)

  • 60 minute -  90 minute rentals for you to explore the water (based on your selected excursion)

  • Two flotations devices to help balance the kayaks

  • LED kayaks for the sunset and glow tours

  • Weight limit for Tandem Kayak is 380lbs

What to bring for your outdoor experience

  • Dress for the weather! For safety reasons we will not rent kayaks to persons wearing dresses/skirts/robes that fall below the knee.

  • Please have appropriate footwear (i.e no high heels)

  • We suggest wearing swim shoes or footwear  that you don’t mind possibly getting wet.

  • Sunscreen, Sunglasses & Hats, are all recommended for the sunny days!

  • Water, Water, Water it is important to stay hydrated while paddling

  • Appropriate Watersport clothing

  • Government Issued Photo ID to confirm age and to be left as a security deposit.

  • Don’t forget your Waterproof cameras!  

MORE INFORMATION BELOW

IS THERE PARKING?

Yes! Marie Curtis Park has free public parking on site. 

DO I NEED TO KNOW HOW KAYAK?

Join us for an exciting kayaking adventure, no experience required! Our Ontario locations provide a brief 10-15 minute training session to ensure you feel confident before hitting the water. Your safety is our top priority, and kayaking is a sport that anyone can master in just a few minutes. Most beginners find themselves paddling like pros in no time!

WHICH PAYMENT METHODS DO YOU ACCEPT?

At Lite and Glo Kayak Rentals, we accept all major credit cards and debit cards as payment methods. Bookings must be paid in advance using our booking platform to secure your rental.  If you encounter any issues with payment or booking, please don't hesitate to reach out to us at 647-218-3856 and we will happily assist you.

DO I NEED TO BRING MY OWN LIFE JACKET?

No. We provide the  life jackets sizes range from youth to adult small- XXL.  All  jackets are sanitized after each use.

CAN I BRING MY PET?

​If you plan on taking a dog you must supply a doggie lifejacket and your dog must have previous experience in a canoe. Kindly use this to your discretion as your dogs safety would then be your responsibility.

Cancellation / Rescheduling

What if I need to cancel?We understand that there are a wide variety of circumstances which may lead you to need to reschedule or cancel a booking. Our Refund and Cancellation Policy is designed to find a balance between flexibility & fairness, while at the same time protecting Lite and Glow Kayak Rentals from undue abuse and/or financial losses. If you provide MORE than 48 Hours' Notice for cancellation, you are entitled to receive a full refund. To cancel your booking, cancellations must be made in writing by emailing leslie.liteandglow@gmail.com.​If you provide us with less than 24 hours’ notice, we do not offer refunds nor the option to reschedule.

bottom of page